How your table request is handled

What we collect

When you request a table, the form asks for your name, a mobile number, the date, preferred time and number of guests, and — only if you choose to share them — an email address, the occasion, and any dietary or accessibility requirements. Dietary and accessibility notes can be sensitive, so they are always optional and are used solely to look after your visit.

How it’s used

Your details are used to handle your booking request and for nothing else. The request is stored in HAVN’s private reservation list (a Google Sheet accessible only to the restaurant), and the team is notified through a private Telegram staff group so they can reply to you. If you gave an email address, we send you a receipt for your request from havnportsmouth@gmail.com; it is a receipt, not a confirmation. That staff group is internal to HAVN and is not the public chat link on this site. Your request is not a confirmed booking until HAVN replies to the number you gave.

We use your details because they are needed to respond to your request and arrange your table. Dietary or accessibility notes are optional and shared only if you choose to, and are used solely to look after your visit.

The security check on the form

Before your request is sent, the booking form runs a security check from Cloudflare called Turnstile. It is there to stop automated spam reaching the restaurant. It is usually invisible and needs nothing from you; occasionally it asks you to confirm you are a person.

To run the check, your browser contacts Cloudflare, which sees your IP address and basic technical information about the browser. It does not receive your name, phone number, email address or any answer you gave on the form. Turnstile does not use cookies to track you across websites and is not used for advertising. If the check cannot run, you can always contact HAVN directly by phone or message instead.

What we don’t do

Your details are not used for marketing, not sold, and not shared beyond the reservation list and staff notification described above. If marketing is ever offered, it will be a separate, clearly explained choice that is off by default.

How long we keep it

We keep your booking request for as long as we need it to arrange and look after your visit and to keep our records in order. We review stored requests at least once a year and delete any we no longer need.

Questions

Contact HAVN at havnportsmouth@gmail.com, on WhatsApp +44 7424 885927 or by phone on 02393 266194.